You can delete your CutQ account at any time. When you do, we delete or anonymise the personal information linked to it, as set out below. Our Privacy Policy explains what we keep and for how long.
Delete your account in the app
- Customers: open the CutQ app, go to the Profile tab and tap Delete my account.
- Staff: go to the Profile tab and tap Delete account.
- Business owners: open the menu, tap Business Profile, then under Danger Zone tap Delete my CutQ account. To close a business but keep your account, tap Close this business instead.
You will be asked for your password to confirm.
Your account is deleted straight away.
Request deletion by email
If you cannot use the app, email info@cutq.co.za from the address on your account, with the subject 'Account Deletion Request'. We process email requests within 48 hours on business days and reply to confirm once your account has been deleted.
What happens to your data
When you delete your account:
- your account and profile information (name, email, phone number and profile photos) are deleted;
- your upcoming bookings are cancelled;
- past bookings stay in the business's records with your name and phone number removed;
- any reviews you have written are deleted;
- your verification records and booking share links are deleted;
- if you own a business, its CutQ subscription is cancelled;
- messages are no longer linked to you, and the other person's copy is deleted 12 months after it was sent; and
- we keep a record that the account was deleted (the email address and the date) to meet our legal obligations and prevent fraud.
Important
Account deletion is permanent and cannot be undone. If you want to use CutQ again, you will need to create a new account.
Questions
If you have any questions about deleting your account, email us at info@cutq.co.za.