Help & Support

Search for services near you, select a provider, choose a service and time slot, then confirm. You'll receive a confirmation email.

Yes — go to "My Bookings" to cancel or reschedule. We recommend making changes at least 24 hours before your appointment.

Payment is made directly at the service provider's location. Some providers may offer online payment — check their profile for details.

Email us at info@cutq.co.za with details. We take all feedback seriously and will work with you and the provider to resolve any issues.

After your appointment you'll receive an email invitation. You can also go to "My Bookings" and tap "Write Review" next to a completed booking.

We collect only what's necessary to provide the service — your name, email, and booking details. See our Privacy Policy for full details.

A badge next to a provider's name means CutQ checked something specific — it never means we recommend them. ID verified: An ID card, passport or driver’s licence was matched to a live selfie. On a business, it means the owner’s ID was checked. Team members have their own badge. Linked TikTok: The business signed in with TikTok to prove the account is theirs. Follower and like counts come from TikTok. Tap the badge in the app to see what a provider holds. Verification helps, but it is not a guarantee — meet where you feel comfortable, and report anything that worries you. More on safety.

You can delete your account from the app (Profile → Settings → Delete Account) or by emailing info@cutq.co.za with the subject "Account Deletion Request". See our Account Deletion page for full details.